Refund policy

We have a 30-day return request period, which means you have 30 days after receiving your item to contact us regarding a return.

To start a return request, please contact us at pacificdevelopmentvic@outlook.com with your order details, receipt or proof of purchase, and clear photos/videos showing the issue.

 

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is received. If the item is damaged, defective, or you have received the wrong item, you must contact us within a reasonable time after receiving the item so we can assess the issue and arrange the next steps.

For a return to be accepted due to damage, the item must have been damaged before the box or packaging was opened, and proof must be provided. This may include photos or videos of the packaging, box condition, item condition, and any visible damage.

Once your return is approved, the item must be sent back to us for inspection.

 

Return Conditions

To be eligible for a return, the item must generally be in the same condition that you received it, unused, unworn, with any tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Please note that change-of-mind returns are not automatically accepted. We reserve the right to refuse a return where the item is not faulty, damaged, incorrect, or where the return does not meet our return conditions.

Items sent back to us without first contacting us and receiving approval will not be accepted.

 

Return Shipping Costs

The customer is responsible for the cost of returning the item to us, unless otherwise agreed in writing.

We do not cover return shipping costs for change-of-mind returns or returns that are not caused by an error on our part.

 

Inspection and Refunds

Once we receive your returned item, our team will inspect it to confirm its condition and whether the return has been approved.

If the return is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pacificdevelopmentvic@outlook.com.

 

Exchanges

The fastest way to receive the item you want is to return the original item, if approved, and place a separate order for the new item.

 

Non-Returnable Items

Certain items may not be eligible for return, including custom orders, special-order products, clearance items, sale items, gift cards, and items that have been used, installed, damaged after delivery, or are no longer in their original condition.

Please contact us if you have any questions about whether your item is eligible for return.

Consumer Guarantees 

Nothing in this policy limits your rights under Australian Consumer Law. Where a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with the law.